One Call Claims | An Insurance Outsourcing Company

OUR COMPANY

One Call Claims is an insurance claims services outsourcing company which works closely with specific insurance carriers to match their need for adjusters with our roster of high quality certified, licensed, and experienced adjusters. One Call Claims leverages a powerful blend of proven industry practices and leading standards along with profound technical skills and extensive hands on experience to meet the toughest challenges that our clients face in today’s market. Providing quantitative measurements that highlight our level of execution sets us apart and gives our clients the comfort of knowing their needs are being met. In an industry full of options, One Call Claims stands above the competition by exceeding expectations on each and every claim, and we pride ourselves on being a trusted business partner to our clients.

Drawing from decades of experience in the insurance claims services industry, Kelly Smoot founded One Call Claims in 2011 with a vision to bring the company to the forefront of the independent adjusting industry through innovation and disciplined management, quality assurance, and adjuster development. His vision has been to surround himself with experts in their specialties to provide superior adjusting services. With an underlying mission to always do what is right for the carrier, the insured, and the adjuster, One Call Claims has developed a respected reputation in the industry and services clients across the United States for daily and catastrophe claims. The management team has well over 200 years of insurance carrier, claims management, and construction experience and knows what it takes to make partnerships work both on the carrier and adjuster level.



Executive Management Team

KellySmoot
Kelly Smoot - CEO

Kelly Smoot is CEO for One Call Claims. Kelly began his career more than 35 years ago with Crawford & Co. catastrophe team working as an adjuster. Kelly then joined Walter Pilot as one of the original adjusters with Pilot & Associates, and in his span of 16 years was involved in every major catastrophe from hurricanes, earthquakes, fires and hailstorms. He was also able to hone skills on special projects and was promoted to high level management roles. After leaving Pilot, Kelly joined Pacesetter in 2010 due to his vast experience in the industry, Kelly co-founded One Call Claims. Kelly's success has been based on two philosophies. Do what is right and never over commit.

KristiSmoot
Kristi Smoot - President

Kristi Smoot’s talents as a licensed contractor and her construction expertise coupled with her love of the adjusting profession and entrepreneurial spirit led to the co-founding of One Call Claims in 2011. She has served as VP of Account Management, Chief Marketing Officer and now, her industry knowledge, organizational skills and vision have led to her current position as President. In addition to these vast array of talents and leadership capabilities, Kristi holds a B.S. Organizational Leadership with a specialization in Marketing. With a combined total of thirty years in the insurance claims industry and construction , her industry knowledge and experience are a perfect fit to lead the One Call Claims team into the future.

RobertEvans
Robert Evans - Managing Partner

Robert Evans is the Managing Partner of One Call Claims. Robert brings over 20 years in the IT industry and 12 years in the insurance claims field. Robert's extensive entrepreneurial background has exposed him to a variety of financial, operational and customer service environments that are perfect for the One Call Claims management team. Robert founded OneSource adjusting in 2009 and merged with One Call Claims in 2013. Robert's extensive financial as well as operational expertise is a true asset to One Call Claims and he is committed to excellence in service on behalf of our customers and shareholders.

ToddFarmer
Todd Farmer - VP Claims/IT

Todd Farmer brings 20 years’ industry experience to One Call Claims LLC. Todd’s career began within the Estimating Software segment of the Claims business with Digital Documentation Systems (later to become MSB). He successfully created/implemented electronic claims platform software for over 200 Carriers, Third-Party Administrators and Independent Adjusting firms across the country. Todd leveraged this knowledge to successfully transition to the Independent Adjusting sector where he solidified his calling in Claims Operations Management. Todd’s approach to managing the Claims process and his ability to mentor other Claims professionals, will be key to the continued success of One Call Claims.

PamelaReed
Pamela Reed - VP Business Development

Pamela Reed joins One Call Claims LLC with 25 years’ experience in the Insurance Claims industry. Pamela is a wealth of knowledge and has extensive Industry resources, that have proven invaluable to many adjusters whom she has mentored. While establishing herself as one of the premier Flood adjusters in the industry, Pamela found that her passion was in the personal interactions she had with her peers and insureds. This led to a natural transition to Business Development, enabling her to utilize her desire to serve and her willingness to provide whatever it takes to get the job done. Pamela’s industry insight, drive and her focus on building relationships, aligns with the One Call Claims vision and will be vital to the growth of the business.

TonyaMagalei
Tonya Magalei - VP Operations

Tonya Magalei has been a member of the One Call Claims LLC team since 2016, serving as Director of Adjuster Relations. She brings 25 years of Business Management experience to her new role of VP of Operations. Tonya has been in the Insurance Claims industry for 10+ years, with a background in Management, Marketing, Client Services and Training. Her ability to hear a vision and implement processes and procedures to bring it to life, creates endless opportunities for the growth and structure of One Call Claims LLC today and in the future.





KelleLane
Kelle Lane - Controller

Kelle Lane’s (SHRM-CP) 25-years of corporate experience as both an Accounting and Human Resources Professional in a variety of specialized fields is the perfect meld of talents suited for the dynamic world of Claims Accounting and our diverse workforce. Having joined One Call Claims, LLC in 2016, Kelle’s impact was felt immediately through her integration of many employee-focused programs designed to further foster the culture of excellence that has become synonymous with/for OCC. Further, her knowledge and integration of corporate accounting methodologies has, not only streamlined our entire Accounting Department, but allowed us to recognize many operational advantages often only reserved for much larger organizations.

KennyDefnall
Kenny Defnall - Director of Claims

Kenny Defnall began his career in the Insurance Claims business in 1994 with a national Independent Adjusting provider and quickly showcased his leadership abilities and keen eye for details that would propel him into the world of Claims Management. Utilizing his proven training methodology to mentor young adjusters, Kenny became the foundation upon which many successful adjusters centered their success around. Following his love of Catastrophe Adjusting, Kenny accepted a role as a Senior Catastrophe Adjuster for a major carrier where he began a specialization in Commercial and Large Loss claims. In 2015, Kenny could no longer ignore his calling back to the Independent Adjusting realm where today he serves as our Director of Claims.

KellySmoot
Kelly Smoot - CEO

Kelly Smoot is CEO for One Call Claims. Kelly began his career more than 35 years ago with Crawford & Co. catastrophe team working as an adjuster. Kelly then joined Walter Pilot as one of the original adjusters with Pilot & Associates, and in his span of 16 years was involved in every major catastrophe from hurricanes, earthquakes, fires and hailstorms. He was also able to hone skills on special projects and was promoted to high level management roles. After leaving Pilot, Kelly joined Pacesetter in 2010 due to his vast experience in the industry, Kelly co-founded One Call Claims. Kelly's success has been based on two philosophies. Do what is right and never over commit.

KristiSmoot
Kristi Smoot - President

Kristi Smoot’s talents as a licensed contractor and her construction expertise coupled with her love of the adjusting profession and entrepreneurial spirit led to the co-founding of One Call Claims in 2012. She has served as VP of Account Management, Chief Marketing Officer and now, her industry knowledge, organizational skills and vision have led to her current position as President. In addition to these vast array of talents and leadership capabilities, Kristi holds a B.S. Organizational Leadership with a specialization in Marketing. With a combined total of thirty years in the insurance claims industry and construction , her industry knowledge and experience are a perfect fit to lead the One Call Claims team into the future.

RobertEvans
Robert Evans - Managing Partner

Robert Evans is the Managing Partner of One Call Claims. Robert brings over 20 years in the IT industry and 12 years in the insurance claims field. Robert's extensive entrepreneurial background has exposed him to a variety of financial, operational and customer service environments that are perfect for the One Call Claims management team. Robert founded OneSource adjusting in 2009 and merged with One Call Claims in 2013. Robert's extensive financial as well as operational expertise is a true asset to One Call Claims and he is committed to excellence in service on behalf of our customers and shareholders.

ToddFarmer
Todd Farmer - VP Claims/IT

Todd Farmer brings 20 years’ industry experience to One Call Claims LLC. Todd’s career began within the Estimating Software segment of the Claims business with Digital Documentation Systems (later to become MSB). He successfully created/implemented electronic claims platform software for over 200 Carriers, Third-Party Administrators and Independent Adjusting firms across the country. Todd leveraged this knowledge to successfully transition to the Independent Adjusting sector where he solidified his calling in Claims Operations Management. Todd’s approach to managing the Claims process and his ability to mentor other Claims professionals, will be key to the continued success of One Call Claims.

PamelaReed
Pamela Reed - VP Business Development

Pamela Reed joins One Call Claims LLC with 25 years’ experience in the Insurance Claims industry. Pamela is a wealth of knowledge and has extensive Industry resources, that have proven invaluable to many adjusters whom she has mentored. While establishing herself as one of the premier Flood adjusters in the industry, Pamela found that her passion was in the personal interactions she had with her peers and insureds. This led to a natural transition to Business Development, enabling her to utilize her desire to serve and her willingness to provide whatever it takes to get the job done. Pamela’s industry insight, drive and her focus on building relationships, aligns with the One Call Claims vision and will be vital to the growth of the business.

TonyaMagalei
Tonya Magalei - VP Operations

Tonya Magalei has been a member of the One Call Claims LLC team since 2016, serving as Director of Adjuster Relations. She brings 25 years of Business Management experience to her new role of VP of Operations. Tonya has been in the Insurance Claims industry for 10+ years, with a background in Management, Marketing, Client Services and Training. Her ability to hear a vision and implement processes and procedures to bring it to life, creates endless opportunities for the growth and structure of One Call Claims LLC today and in the future.

KelleLane
Kelle Lane - Controller

Kelle Lane’s (SHRM-CP) 25-years of corporate experience as both an Accounting and Human Resources Professional in a variety of specialized fields is the perfect meld of talents suited for the dynamic world of Claims Accounting and our diverse workforce. Having joined One Call Claims, LLC in 2016, Kelle’s impact was felt immediately through her integration of many employee-focused programs designed to further foster the culture of excellence that has become synonymous with/for OCC. Further, her knowledge and integration of corporate accounting methodologies has, not only streamlined our entire Accounting Department, but allowed us to recognize many operational advantages often only reserved for much larger organizations.

KennyDefnall
Kenny Defnall - Director of Claims

Kenny Defnall began his career in the Insurance Claims business in 1994 with a national Independent Adjusting provider and quickly showcased his leadership abilities and keen eye for details that would propel him into the world of Claims Management. Utilizing his proven training methodology to mentor young adjusters, Kenny became the foundation upon which many successful adjusters centered their success around. Following his love of Catastrophe Adjusting, Kenny accepted a role as a Senior Catastrophe Adjuster for a major carrier where he began a specialization in Commercial and Large Loss claims. In 2015, Kenny could no longer ignore his calling back to the Independent Adjusting realm where today he serves as our Director of Claims.